Refund policy

Last updated: 1 October 2026

This policy explains how to return a piece bought on norudsgn.com and how you are refunded. It forms part of our Terms of service and does not limit your legal rights as a consumer.

Your right to change your mind

Wherever you live, you have 14 days from the day you, or someone you name, receive the piece to cancel your purchase without giving a reason. This applies to pieces made to order too. If your order contains several pieces delivered separately, the 14 days start when you receive the last one.

Before dispatch. If you change your mind before the piece leaves the workshop, write to us and we will cancel the order and refund you in full.

How to cancel. Email support@norudsgn.com with your order number and a clear statement that you want to cancel. You can use the model form at the end of these terms, but you do not have to.

Returning the piece. Send the piece back, or have it ready for collection, within 14 days of telling us you are cancelling. Please return it complete, in its original packaging where possible. You pay the direct cost of returning it. Large pieces such as furniture and floor lamps cannot be returned by ordinary post; we will send you a quote for collection by our carrier before arranging it, and you are free to use your own carrier instead.

Your refund. We refund the price you paid, including the original standard delivery cost, within 14 days of receiving your cancellation, using the same payment method. We may wait to refund until we have received the piece or proof that you have sent it. If a piece comes back damaged because it was handled more than needed to examine it, as you would in a shop, we may deduct the loss in value.

Exception. The right to change your mind does not apply to pieces made to your own specifications or clearly personalised for you, such as a piece in a size or upholstery chosen specially for your order. We will always tell you before you order if this applies.

Faulty or damaged pieces

If a piece arrives damaged or faulty, this is not a return: write to us at support@norudsgn.com with photographs and we will arrange a repair, a replacement, or a refund at no cost to you, under the three-year legal guarantee of conformity described in our Terms of service.

Model cancellation form

Complete and return this form only if you want to cancel your purchase.

To: NORU (Juan Jorge Muñoz Herrero), Calle de Castelló 112, 4ºD, 28006 Madrid, Spain, support@norudsgn.com
I hereby give notice that I cancel my contract for the sale of the following piece(s):
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: