Shipping policy

Last updated: 30 September 2026

Where does NORU deliver?

NORU delivers to Spain, the other 26 countries of the European Union, and the United Kingdom.

How long does delivery take?

Most pieces in the collection are made to order: the workshop makes your piece after you buy it. Each piece's page shows its lead time, which is the time from your order to delivery. Pieces by Santa & Cole, for example, are delivered in 5–7 weeks.

We confirm every order by email, and send tracking details when the piece leaves the workshop. If a lead time changes after you order, we will tell you straight away, and you can decide whether to wait or cancel for a full refund.

How much does shipping cost?

Shipping is calculated at checkout, based on the destination and the size and weight of the pieces in your order. You will always see the exact cost before you pay.

Are duties and taxes included?

Prices for delivery within the European Union include VAT. Orders delivered to the United Kingdom may be subject to UK import VAT and duties. These are payable by the recipient unless they are shown as included at checkout.

What should I check on delivery?

Please check the packaging when your order arrives and, if you see any damage, note it on the carrier's delivery note before signing. If a piece arrives damaged or faulty, write to us at support@norudsgn.com as soon as you can, with photographs of the piece and its packaging. We will arrange a repair, a replacement, or a refund. This does not affect your legal rights: every piece is covered by the three-year legal guarantee of conformity.

Can I return a piece?

Yes. You have 14 days from delivery to change your mind, including for pieces made to order, unless the piece was made to your own specifications. Our Terms of service explain how returns work and who pays for them.